1. General
These general terms and conditions govern the business relationship between the owner of the osteopathy business and clients based on a contract for the provision of health services in the field of alternative and complementary medicine (osteopathy). The contract is concluded by accepting an appointment or using the services of the business.
2. Service content and liability
The owner of the business provides advisory, educational, and osteopathic services, using knowledge and skills acquired through relevant education, in accordance with current Croatian legislation for complementary medicine.
Osteopathy is a form of complementary therapy; no specific outcome or complete cure is guaranteed. The client is informed that some methods are not recognized by conventional medicine. An osteopath does not issue officially recognized diagnoses like those of a doctor or specialist.
3. Client cooperation
Active cooperation is not mandatory, but is desirable. The osteopath reserves the right to terminate therapy if a minimum level of trust is not achieved and if the client prevents or disrupts the treatment process (withholding key information about health status, etc.).
4. Fees and payment terms
Prices for services are determined by the valid price list of the trade. All services are generally paid in cash immediately after the treatment and an invoice is issued in accordance with Croatian law.
My office is registered as a private practice and is not in a contractual relationship with the Croatian Health Insurance Institute (HZZO). Therefore, the client bears all costs of services personally.
5. Confidentiality and data protection
All personal and health data collected through cooperation are considered a trade secret and are used solely for the purpose of providing the contracted service and maintaining medical records, in accordance with the General Data Protection Regulation (GDPR) and the applicable privacy policy.
Exceptions are cases of legal obligation to report or acting upon the order of the competent authorities of the Republic of Croatia.
6. Right to object and terminate cooperation
The client has the right to terminate the cooperation at any time, but is obliged to make all due payments for services already provided. The osteopath reserves the right to refuse or terminate treatment in the event of non-compliance with house rules, violation of conditions, abuse or threats.
7. Disclaimer
Osteopathic treatments are a complementary method of healthcare and are not a substitute for a medical examination or necessary medical intervention. The client assumes responsibility for communication with their doctor and their health. The osteopath is not liable for damage caused by concealed or inaccurate information provided by the client.
8. Final provisions
All contracts and treatments are regulated by the laws of the Republic of Croatia.
The invalidity of individual provisions does not affect the validity of the others. Special agreements are only valid in writing.
9. Appointment cancellation
An agreed appointment can be cancelled free of charge no later than 24 hours before the scheduled arrival, with a valid reason (by phone or e-mail). In the event of untimely cancellation or no-show without prior notice, we reserve the right to charge the full amount of the treatment as if the service had been performed.
Last modified date: 15.09.2025